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Guarantee
We guarantee great customer service! Every item you purchase and receive from Sweet Notion, should be as special as the child or mommy for whom you are purchasing it!
Ordering Information:
Using the shopping cart:
Shopping at Sweet Notion is very simple and very secure. Select the colors, sizes and any customizations from the product page. Click the “add to cart” button and the item is automatically placed in your shopping cart. Some items may have additional shipping charges due to their size, weight or special handling requirements. These additional charges ensure that the items are packaged appropriately and arrive safely at your home. Once you have everything in your shopping cart, proceed to checkout. You can choose to Sign In as a registered member of Sweet Notion and continue shopping as a guest. When you have made your Sign In choice, you will complete a series of forms with your billing, shipping and payment information. Fill them out, complete your order and you’re done! A confirmation page will show a summary of your transaction and an email version of this summary will be promptly sent to the email address you provide. All credit card transactions and confidential information are verified and protected by our merchant or by Paypal, one of the industry leaders in SSL encryption.
Online account registration:
Why should you register at Sweet Notion? Well, for starters it makes your online shopping faster and easier. Your billing and shipping information is securely stored with us so you won’t need to enter it every time you shop with us. Registering with us also allows you to subscribe to our newsletter mailing list. Our newsletter is mailed quarterly and will include information on new items and brands, sales and promotions.
Delivery times:
We try our hardest to get your purchase to you fast as possible. Most of our items are custom made or ship directly from our manufacturing partners. This includes most of our lines. Quality craftsmanship takes time! Please be patient as delivery times for these items will vary. You will find an estimate of the delivery time specified on every product page (if you do not see it, please email our customer service). It is important to note that these are estimated shipping dates only and can not be guaranteed by Sweet Notion. Occasionally issues arise that we do not expect and they may lead to additional production time. An example would be our manufacturers experiencing a backup in production. If this is the case you will be notified as soon as we are made aware of the problem.
Backorders:
At times some of our inventory dwindles faster than we anticipate. If this is the case on one of the items that you ordered, you will be notified immediately. If you placed an order and if we have some of the items completed, we may ship you the items at hand and then ship the remainder of the order at a later time. You may check with us on the status of your order at any time.
Canceling an order:
Suddenly change your mind? Not a problem. You have up to one (1) business day to contact us to cancel any orders and have the amount refunded to your credit card. After one (1) day orders are non-refundable.
Payment Options:
We accept Visa, MasterCard, Discover & American Express. Echecks & PayPal payments are also accepted through our PayPal checkout. Your credit card will be charged as soon as your order is placed and/or shipped.
Sales tax:
We charge 7% sales tax to orders shipped to Florida.
Thank you for your support!
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